These Terms of Service ("Terms") govern your use of Addison, a booking and practice management platform operated by Mayhem Labs Limited ("Addison", "we", "us" or "our"). By creating an account or using Addison, you agree to these Terms.
If you are using Addison on behalf of a business or organisation, you confirm that you have authority to bind that entity to these Terms.
1. The Service
Addison provides scheduling, booking and practice management tools for mental health practitioners. We offer the Service on a subscription basis and will use reasonable efforts to keep it available, reliable and up to date.
We may update or change features of the Service from time to time. Where a change materially affects your use of the Service, we will give you reasonable notice.
2. Your Account
You are responsible for:
- Keeping your login credentials secure and confidential
- All activity that occurs under your account
- Ensuring anyone you authorise to use your account complies with these Terms
Please contact us immediately at hello@addison.nz if you suspect unauthorised access to your account.
3. Acceptable Use
You must use Addison lawfully and in good faith. You must not:
- Use the Service for any unlawful purpose
- Attempt to gain unauthorised access to any part of the Service or its underlying systems
- Transmit or store content that infringes the rights of any third party
- Resell or commercially exploit the Service without our written consent
- Do anything that disrupts or impairs the Service for other users
4. Your Data
You own the data you enter into Addison. We do not sell your data or use it for purposes unrelated to providing the Service.
By using Addison, you grant us a limited licence to store and process your data solely to provide, maintain and improve the Service. We may generate anonymised, aggregated usage data for internal analytics. This will never identify you or your clients.
You are responsible for ensuring that any client information you enter into Addison has been collected lawfully and with appropriate consent. Please refer to our Privacy Policy for full details on how we handle data.
4.1 You Are the Agency for Client Information
Client information you enter into Addison is health information. You are the agency in relation to that information, and Addison holds and processes it on your behalf as your agent under section 11 of the Privacy Act 2020. We act on your instructions and use client information only to provide the Service to you.
The obligations owed to your clients under the Health Information Privacy Code 2020 remain yours. In particular, you are responsible for:
- Notifying individuals as required by IPP 3A where you enter information about a client that you collected from someone other than that client, for example from a referrer, funder, agency or family member. This requirement has applied since 1 May 2026.
- Retaining health information for the minimum period required by the Health (Retention of Health Information) Regulations 1996, generally 10 years from the date of the most recent service, or the equivalent obligation in your Australian state or territory.
- Exporting any records you are required to retain before deleting them from Addison or closing your account. Our retention periods are set for our operation of the platform, are shorter than your professional retention obligation, and do not discharge it.
- Responding to access and correction requests from your clients, as the agency holding their records.
5. Subscription and Payment
Addison is offered on a monthly subscription basis. Fees are charged in New Zealand dollars. We are not currently registered for GST, so no GST is added to the price shown.
Payments are processed securely by Stripe. We do not store your card details. By providing payment information, you authorise us to charge the applicable subscription fee on a recurring monthly basis.
We may update our pricing from time to time. We will give you at least 30 days' notice of any price change. If you do not wish to continue at the new price, you may cancel before the change takes effect.
6. Cancellation
You may cancel your subscription at any time from within your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access until then. We do not offer refunds for partial months.
On cancellation, you may request an export of your data within 90 days. Exports are prepared manually on request. We delete your data 90 days after account closure in accordance with our Privacy Policy. Export any records you are required to retain under clause 4.1 before that period ends.
7. Intellectual Property
Addison and all its underlying software, design and content are owned by us or our licensors. These Terms do not transfer any ownership rights to you. You receive a limited, non-exclusive right to use the Service during your subscription.
If you share feedback or suggestions with us, we may use that feedback to improve the Service without any obligation to you.
8. Availability and Warranties
We work hard to keep Addison available and reliable, but we cannot guarantee uninterrupted or error-free service. Scheduled maintenance, third-party outages or events outside our reasonable control may affect availability.
To the maximum extent permitted by law, the Service is provided "as is". We do not warrant that Addison will meet every specific requirement or be suitable for any particular purpose. Nothing in these Terms excludes any guarantee or right that cannot lawfully be excluded.
9. Limitation of Liability
To the maximum extent permitted by law, our total liability to you in any 12-month period is limited to the fees you paid to us during that period. We are not liable for any indirect, consequential or incidental loss, including loss of data, revenue or business opportunity.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.
10. Confidentiality
Each party agrees to keep the other's confidential information secure and not to disclose it to third parties, except as required to provide or use the Service or as required by law.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you by email or via the platform before changes take effect. Continued use of Addison after the effective date constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be subject to the non-exclusive jurisdiction of the New Zealand courts.
Contact Us
If you have any questions about these Terms, please get in touch:
Addison (Mayhem Labs Limited) Email: hello@addison.nz Website: addison.nz